P2P escrow, disputes, and appeals

When a buyer takes an active offer, the order records the price, fiat amount, USDT amount, payment method, and payment window. The seller's USDT is locked in escrow instead of remaining available for another transfer. It is released only when the trade is completed or returned according to the order outcome.

1. Escrow locked: the order is open and the USDT is reserved.
2. Paid: the buyer has marked the fiat payment as sent.
3. Released: the seller confirms receipt and the USDT moves to the buyer.
4. Cancelled or expired: the order ends without release under the applicable order rules.
5. Refunded: the reserved amount is returned after the order is resolved.

A buyer or seller can open a dispute while the order is in a payment-related state. Add a clear reason and explanation in the trade room, and keep the order conversation and payment evidence attached to the same trade.

A dispute changes the order to Disputed for review. It does not release the escrow automatically and does not replace the order history.

The order remains visible with its status and messages while the issue is reviewed. Follow the instructions shown in the trade room, respond to requests for information, and wait for the resolution before treating the escrow balance as available.

Completed, refunded, cancelled, and expired orders remain useful in order history because they show how the balance was resolved.